Basswin handles deposits and withdrawals through bank cards, electronic payments and paid SMS. The operator enforces a mandatory 3x wagering requirement on all deposits before any withdrawal is permitted, and charges a 20% fee on funds that haven't met gameplay thresholds.
Funding an account here
Deposits are accepted via MasterCard, electronic payment systems and paid SMS service. The minimum deposit to qualify for the first tier of the Weekly Lottery is 50 EUR, though a 10 EUR deposit is used as an example in the AML documentation.
All deposited funds must be wagered at least three times before withdrawal. For Live Dealers, Video Poker, Tables and Other games, the requirement is calculated as triple the deposit amount. Activity in Live Slots does not count toward this deposit wager.
The methods that actually clear
Withdrawals must be processed through the same payment method used for depositing. MasterCard credit cards cannot be used for withdrawals — alternative methods will be offered in those cases.
Supported currencies are EUR and USD. Bitcoin is mentioned as a currency subject to rate changes.
The withdrawal route
To request a payout:
- Navigate to the cashier section of your account
- Select the withdrawal option and choose the same method you used for depositing
- Enter the amount you wish to withdraw, staying within the daily, weekly and monthly limits
- Submit the request — first-time withdrawals require identity verification before processing
- Wait for the operator's review, which may take up to 36 hours
All players who make a deposit are subject to KYC procedures. Withdrawals exceeding 1,000 USD trigger an identification process requiring a valid passport, driver's license or ID, a utility bill issued within the last 30 days or bank statement, and photos or scans of both sides of the card(s) used with the first six and last four digits visible and the CVV hidden.
Realistic timings
A withdrawal request may be processed within 36 hours. Additional checks on gaming transactions can extend this to up to 30 days.
The wait depends on several factors: whether your identity has already been verified, whether the wagering requirement on your deposits has been met, and the payment method itself. First withdrawals take longer due to mandatory KYC checks. Investigations into suspected prohibited software use or irregular play can restrict account functionality for up to 75 days.
What it costs you
The operator charges a 20% fee on the amount withdrawn for withdrawals of funds that were not involved in gameplay. This applies when deposited money hasn't met the required wagering threshold.
| Limit type | Amount |
|---|---|
| Daily withdrawal | 2,000 EUR |
| Weekly withdrawal | 10,000 EUR |
| Monthly withdrawal | 40,000 EUR |
Accounts inactive for 180 days are charged a 5 EUR administration fee each month until the balance reaches zero.
Why a payout gets held
Withdrawals are delayed or refused when the 3x deposit wagering requirement hasn't been met, when identity documents are incomplete or don't match the account details, or when the operator detects irregular play patterns.
If your payout is late or blocked, contact the support team at [email protected] or call +441294620814. Have ready the transaction date, the exact amount requested, the payment method you used, and any reference number shown on screen.
Gambling involves risk and should remain entertainment, never a source of income. You must be 18 or over (18+) to use this site. Free confidential support is available 24/7 from GamCare at 0808 8020 133 or BeGambleAware.